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Case Study · Insurance

Strengthening California's Employment Development Department

The California Employment Development Department (EDD) administers unemployment insurance, disability insurance, and workforce services for millions of Californians.

edd.ca.gov Insurance Public Sector Cloud IaC
EDD Employment Development Department
CLIENT CDT
SERVICE Infrastructure as Code (IaC)
DEPARTMENT EDD Insurance
TIME DURATION 2019-2023
ABOUT THE PROJECT

Entire Digital Transformation and Data Management.

California's Employment Development Department (EDD) built a major digital platform delivering statewide employment and labor services. The platform covers unemployment insurance, disability insurance, job search tools, labor market data, and workforce development programs — an indispensable tool for Californians navigating the labor and employment sector. TekYantra provided comprehensive technological and infrastructure support to ensure the coherent operation of pivotal applications and services.

TEKYANTRA'S INTERVENTION

Holistic Digital Execution and Data Management.

Tek Yantra took responsibility for infrastructure support, resource management, and security protocols. Our involvement touched upon pivotal aspects like resource allocation and IT deployment, while guaranteeing high-tier security.

"We managed every technological facet, from securing data pipelines to ensuring seamless operational continuity for millions of benefit recipients."

SUPPORT & IMPLEMENTATION

Strategic Technological Oversight

01

Pipeline Management

Implemented and maintained robust data pipelines ensuring accurate, real-time flow of unemployment and disability benefit data across all systems.

02

Resource Optimization

Optimized cloud resource utilization through Infrastructure as Code, ensuring cost-effective scaling to meet demand surges during peak periods.

03

Monitoring & Control

Deployed comprehensive monitoring and alerting frameworks to maintain platform uptime and rapidly resolve incidents before they impact end users.

Secure Pipeline Architecture — EDD
ADDED VALUE & IMPACT

Reliable Infrastructure for Millions.

99.9%

Platform Uptime

Continuous availability for benefit claimants

Secure

Data Management

End-to-end encryption and compliance

Seamless

Operational Continuity

Uninterrupted service delivery at scale

ADDED VALUE & IMPACT

Added Value & Impact

Supporting a platform that millions of Californians depend on for unemployment insurance, disability benefits, and workforce services demanded more than infrastructure uptime — it required consistent operational discipline across data, security, and resource management:

  • 99.9% platform uptime sustained across unemployment insurance, disability insurance, and workforce development services — including through the unprecedented claim volume surge during the COVID-19 pandemic when EDD processed millions of new applications.
  • Data pipeline integrity maintained across all benefit processing workflows, ensuring that claim submissions, labor market data feeds, and job matching services remained accurate, timely, and consistent for both citizens and caseworkers.
  • Security posture strengthened through hardened access controls, continuous monitoring, and regular compliance reviews — protecting sensitive employment and financial records for millions of benefit recipients across California.
  • Infrastructure costs reduced through resource optimization and right-sizing initiatives that improved compute efficiency without compromising the availability or responsiveness of critical citizen-facing services.
THE RESULT

Conclusion

EDD's platform is not a commercial product — it is essential public infrastructure. Millions of Californians depend on it during the most financially vulnerable moments of their lives: job loss, disability, and career transition. Tek Yantra's contribution was to ensure that infrastructure never became the reason a benefit payment was delayed, a claim was lost, or a citizen could not access the services they were entitled to. By owning data pipeline management, security protocols, and operational continuity, Tek Yantra allowed EDD's program teams to focus on policy and service delivery rather than technology stability. The engagement reflects a model of government technology partnership built on accountability, operational discipline, and a clear understanding of what is at stake when public services go down.

"

The project demonstrated a remarkable blend of technological proficiency and strategic implementation, embedding reliable cloud solutions into our core operations and enabling us to serve millions of Californians without interruption.

CH

CHHS Stakeholder

Government Agency

2019 – 2023

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