Reliability Services

Site Reliability Engineering

Engineering discipline for the systems your business can't afford to lose.

Talk to our SRE team → See SRE case studies →
Site Reliability

Measure.
Automate.
Improve.

SLOsObservability On-callChaos
Trusted Partners
AWS PartnerMicrosoft DatadogPagerDuty CIOReview
The Challenge

Your systems go down, your on-call engineers are burned out, and incident response is still manual.

SRE isn't just about building engineering pipelines — it's about building engineering discipline for the things you must. Most teams know what they should fix, but lack the structure, tooling, and time to actually address it.

  • On-call teams burning out from alert fatigue and unclear playbooks
  • Incidents that don't have documented process — recovery is ad-hoc
  • No SLOs defined so teams can't measure what a healthy system looks like
  • No stability limiting work to build new features for your customers
How We Work

A methodology, not a script.

01

Define

We map your current SLOs, error budgets, incident history, and on-call load. Every team is different — we start from where you are.

02

Observe

We build full-stack observability — metrics, logs, traces, and alerting — calibrated to eliminate noise and surface signal.

03

Automate

We automate runbooks, incident response, and self-healing systems so on-call becomes manageable and fast.

04

Improve

We run blameless post-mortems and systematic root-cause analysis, then feed findings back into architecture and process improvement.

What We Do

Capabilities

SLO/SLA Design

Define, track, and report on service-level objectives that actually reflect user experience and business risk.

Incident Response & Runbooks

Structured on-call rotations, automated runbooks, and post-incident review processes that prevent recurrence.

Observability Platform

Logging, metrics, tracing, and alerting built on Datadog, Prometheus, and Grafana — tuned to reduce noise.

Capacity Planning

Proactive capacity modelling and auto-scaling policies so you're never caught off-guard by traffic spikes.

Chaos Engineering

Controlled failure injection and game days that build confidence in your system's resilience before production.

On-Call Structure & Tooling

PagerDuty integration, escalation policies, and rotation design that make on-call sustainable long-term.

Tech Stack

We speak your stack.

Observability
DatadogPrometheusGrafana
Alerting
PagerDutyOpsGenieAlertmanager
Tracing
OpenTelemetryJaegerZipkin
Chaos
Chaos MonkeyGremlinLitmusChaos
Infrastructure
KubernetesTerraformAnsible
CI/CD
GitHub ActionsArgoCDJenkins
Get In Touch

Talk to our SRE team.

Tell us what you're working on. We'll get back within 1 business day — no sales sequence, no spam.

  • Response within 1 business day
  • No commitment required
  • Talk to a senior engineer, not a sales rep

We respect your privacy. No spam, ever.

Proof

How we've delivered this for others.

<5minmean time to detect
tekyantra
SRE

COVID Portal — 99.99% Uptime Through Peak

CA Dept. of Public Health

SRE practices kept the vaccine portal running at 99.99% through unprecedented traffic spikes during rollout.

Read case study →
0outages in 5 years
tekyantra
Reliability

CWDS — Zero Outages Over 5-Year Programme

Child Welfare Digital Services

5-year programme with embedded SRE — zero critical outages while caseworkers depended on systems daily.

Read case study →
100%uptime during outage
tekyantra
Incident Response

CrowdStrike Outage — Systems Stayed Online

State Agency Fleet

When the industry went dark, our SRE architecture meant clients experienced zero downtime through the outage.

Read case study →
See all SRE case studies →
Built on Top of This Service

This service is reinforced by Kosmic Eye.

Kosmic Eye's real-time monitoring and alerting feeds directly into your SRE workflows — providing the signal your on-call engineers need without the noise.

Product

Kosmic Eye

Security automation platform built for reliability teams. Real-time threat detection and compliance reporting designed to live in every pipeline.

Explore Kosmic Eye →
Frequently Asked

Questions & Answers

Still have questions? We're happy to talk through your specific situation.

SRE treats operations as a software engineering problem. We use code, automation, and error budgets — not tickets and toil — to manage production systems.

No. Defining SLOs is often the first thing we do together. We'll help you identify what matters to users and translate that into measurable objectives.

Yes, we offer full on-call coverage as part of managed SRE engagements. We can also run alongside your team as embedded SREs sharing the load.

Most teams see measurable MTTD/MTTR improvements within 30 days. Full observability stack and runbook automation typically takes 6–8 weeks.

Ready to stop fighting fires
and start preventing them?

Book a 30-minute call. We'll review your current incident history and tell you honestly what's fixable and how fast.

Book a discovery call → See case studies